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| About UsConcert Productions International BV are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us at rollingstones@euromerch.comOur Contact details:Concert Productions International BVc/o Seraph SolutionsPO Box 823HORSHAMWest SussexRH12 9ETUnited KingdonPhone:+44 844 800 9583 Fax: +44 844 800 9583 Email: rollingstones@euromerch.com |
| Making A PurchaseMaking a purchase could not be easier. Just browse our Catalog, and click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on "Order" and you will be asked for a few details that we need to be able to satisfy the order.We only accept credit/debit card payments. All orders placed will be charged in Pounds Sterling - the charge will appear on your credit card statement as 'Anthill Trading (Overseas) Ltd'We accept Visa, Mastercard and Maestro. We do not accept payment by cheque. We do not charge for any item until it is ready to ship. We do not accept backorders. We are unable to ship orders to alternative addresses.You can also place an order by phone by calling +44 (0) 844 800 9583. [9am - 5pm Monday Thru Fridays]. E-mail us at rollingstones [at] euromerch [dot] com |
| Shipping And HandlingWe only ship to the credit card holder's address. Shipping and handling in the UK has a minimun charge of £3.50 or 10% of your order value up to a maximum of £13 . For shipping outside UK the minimum charge is £7 or 25% of your order value up to a maximum of £40.Due to the new posting regulations, some items are liable to a postage surcharge due to their weight or size. The surcharge will be detailed as you place the item in your basket.We apologise for any inconvenience this could cause. |
| Delivery ScheduleWe deliver your order right away. We will normally send your order to you in 3 to 5 business days . International orders are generally received in under 15 days but please allow up to 28 days for delivery.To avoid disappointment please place orders required for Christmas by the following dates:UK orders - 19th DecemberEurope - 12th DecemberRest of World - 5th December. |
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| Credit Card SecurityAll credit card numbers are encrypted in the software when the order is placed using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site. |
| GuaranteeWe guarantee your satisfaction. <All of our products come with a 30 day no quibble guarantee.> |
| Reaching UsIf you need to reach us, please email us on rollingstones [at] euromerch [dot] com, alternatively, you can call on International +44 (0) 844 800 9583 or fax us on +44 (0) 844 800 9583 or write to us at c/o Seraph Solutions PO Box 823 HORSHAM West Sussex RH12 9ET United Kingdom |
| Privacy Policy The Rolling Stones - CPI BV do not disclose buyers' information to third parties. Cookies are used on this shopping site to keep track of the contents of your shopping cart once you have selected an item, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option.Data collected by this site is used to: a. Take and fulfill customer orders b. Administer and enhance the site and service c. Issue a unique identifier (e.g. customer login) d. Monitor customer account status beyond that required for individual purchases e. Only disclose information to third-parties for goods delivery purposes |
| Returns PolicyConcert Productions International BV will accept any items for return or exchange within 30 days of purchase that have not been washed or worn. Concert Productions International BV will not accept for return or exchange any packaged non-wearables, including CDs, cassettes, DVDs, or videos once opened. Shipping and handling charges are non-refundable except in the case of a manufacturer's defect. If there is a problem with your order, please call our customer service hotline at +44 (0) 844 800 9583 or e-mail us at rollingstones@euromerch.com |
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